Hi,
- First, ensure you are using the latest SAPGUI release and patch version. Test if the problem still occurs with the latest SAPGUI:
- 1053737 - Expected release dates for SAP GUI for Windows & ITS Patches
- 563161 - SAP GUI, SAP ITS & SAP IGS patches on Service Marketplace
- For older releases and SP levels on 640 and below, check the note 766874:
- 766874 - OTF-Preview: Error message "Incorrect memory access"
- If steps 1 and 2 above do not help, then the issue is likely caused by a problem or corruption with the graphic used in the spool. You should delete this graphic from SE78. Upload a new correct graphic into SE78 if it is required.
Follow below doc:
SAPGUI Crash When Displaying Spool With Graphic - ABAP Development - SCN Wiki